Shipping Policy

Processing Time

All orders are processed within 1–3 business days.
Orders are not processed on weekends or holidays.
If we anticipate delays, we will contact you via email.

Shipping & Delivery Times

Estimated Delivery Time

United States Standard-Shipping7–14 Business Days

Canada Standard-Shipping7–14 Business Days

International Standard Shipping 10–20 Business Days

Delivery times are estimates and may vary based on carrier volume, customs, and location.

Customs & Import Fees

International customers are responsible for any customs duties, taxes, or import fees required by their country.

Order Tracking

Once your order ships, a tracking number will be sent to your email.
Please allow up to 48 hours for tracking updates to appear.

Lost, Stolen, or Damaged Packages

Vael Timepieces is not responsible for:

Packages marked as delivered but not received
Carrier delays
Shipping damage

Incorrect Address

Please ensure your shipping address is correct before completing your purchase.
If the address is entered incorrectly and the order has shipped, we cannot reroute or refund the item.

Returns & Exchanges

See our Refund Policy for full details regarding returns.